If label is getting stuck (usually during printing something really dark such as a barcode or a thick straight line), this is most likely due to the high print density of your label. This causes the label to get too hot and get stuck to the Printhead. In fact, different labels require different heating temperatures. Set your print speed to "4 in/sec" and density to "2" and try print again. If the label is too light, increase the density by 1.


For Mac

Select "Printer Features" in "Preview" 

Set the print density in "Darkness" 

Set the print speed in "Print Speed"


For Windows

Open “Devices and Printers”-> right click on “Label Printer”-> choose “Printer Preferences”-> click “Advanced”

Set the print speed in "Speed"

Set the print density in "Density"